Customs orders are open! Turn around time for non custom orders 1 Week. Momocon (Atlanta, GA) May 23-26!

FAQ

 

Q: What's your turn around time? 

A: My turn around time (the time it takes me to ship out an order) varies due to my convention schedule. At the top of my front page  I update my TAT. With my new restock system it should take about a week to send out an order. 

 If you're unsure of your order making it in for a certain time please email me and I can work with you on your order! :)

 

 

Q: Will you be at *insert con here*!?

A: Please refer to my convention/event schedule. On Facebook I have a photo album dedicated to my line up as well as on my instagram a story "highlight" is named for my convention schedule. 

 

 

Q: Are your products vegan? What about cruelty free?

A: Most of them are. There are a few items where I've incorporated honey but all my ingredients are listed on each listing. If you ever want an item without something they are completely custom and I can make the item without honey. 

Everything is cruelty free. We do not test on animals (humans only!) and we do not support our ingredients coming from places that also test on animals. Animals should not be subjected to torturer for our benefit. 

 

 

Q: Is this edible?

A:  Surprisingly we get this a lot mainly at our conventions but everything is not edible. Our lip scrubs do contain flavor oil so when you're done exfoliating your lips with them you can lick them off no problem but we don't advise taking the jar and eating it straight up.

 

 

Q: Can you do customs?

A: Always! It mainly depends on if I have an event that month but generally I'm open to custom orders. If you can dream it we can probably make it. Check out our custom ordering form but keep in mind that it is not an inquiry form it is a place to get your custom order started. If you have questions message me at twootietarte@gmail.com first! 

Examples of customs can be an item we already offer but substitute an ingredient or tweak the fragrance. Another one can be taking one of our exclusive Sailor Scent perfume and incorporating the scent into a body lotion or bath bomb since the Sailor Scents are only offered as perfumes. Lastly we can build an item from scratch. For example I had a fan desire a rosemary, garlic and thyme bath bomb which was something we've never made. Through the custom order we were able to get the ingredients needed to make it a reality. Even if we don't have the fragrance oil or mold needed if you can front for the item we need we can make it. Typically custom orders begin at 50 cents extra from the normal item price but it can vary a bit. 

 

 

 

Q: Are the shipping prices negotiable?

A: No they are not. All items are shipped through USPS and most items require extra padding, a box and typically exceed the weight limit for first class mail. This can range between $7-$10 depending on where you live and how heavy the package is. These are the prices we have to work with. We can ship things like small scrubs, small lotions and soaps first class mail which will run between $4-5. To avoid anything breaking in the shipping process we do not negotiate sending bath bombs first class mail to make shipping cheaper. 

 

Q: My item arrived broken... What can I do? 

A: Please photograph them immediately and then contact us. Things like bath bombs and bubble bars still work fine even though they may not appear as aesthetically pleasing. There's a small chance glass can break in transit for our perfumes due to the post office. If you are unhappy with anything please contact us to see what we can work out. 

 

Q: What ingredients do you use? 

A: Each listing will contain the ingredient list (generally down at the bottom of the listing). 

 

Q: Are these products handmade? 

A: Yes! Handmade right in my home located in Mandeville, Louisiana. 

 

Q: Do you sell in bulk or offer any discounts for buying certain things?

A: I'm working on bulk pricing. I have in the past done events where I've made a bunch of rupees set for a lowered price because they were buying so many. We are currently working on discounts for certain items. Most of these discounts will be implemented in person however since I am not capable of a system that automatically adds discounts for certain item quantity in the cart. 

 

Q: How can I store your products?

A: I suggest keeping them in a cold dark place. So don't leave it in your car or in sunlight. Storing products away from the shower or bath tub helps. When finished using a soap for example it's best to place it away from any body of water. Letting it soak in water causes it to degrade quicker or cause it to turn to a sort of jelly-soap consistency. 

 

Q: I have a product suggestion! 

A: We get a lot of suggestions and it can be kind of overwhelming. I have roughly 2 years worth of ideas I want to work on already. However there may be times where we hold a contest on social media where we ask fans for suggestions. That's the best time to send in any suggestions. 

 

Q: How did you get started? 

A: There's a whole page on that if you'd like to read it! <3 

 

Q: Why do you donate to the Hedgehog Welfare Society? 

A: HWS (Hedgehog Welfare Society) operates a completely free website educating people on how to take care of hedgehogs, they run a Facebook group for people to chat in, provides a list of reputable breeders AND vets located within your state. But the most important one is that they rescue abandoned hedgehogs, cover the vet bill and try to re-home if they make it.

This is very important to me. I discovered hedgehogs in 2011 and easily are my spirit animal. Not a lot of people know how to take care of them... Sadly some people find it's easier to leave them in a dumpster than to get the hedgehog a proper home. Another thing HSW offers is a surrendering service if you're unable to properly take care of a hedgehog. They do all of this for free so the least I can do is help raise money for them with my Hedgehog bubble bar or soap. We also collect chump change at all our events and donate that as well.

Every cent counts and the hedgehogs of the world thank you! 

 

 

 

"Butternut Peaches and Poopyboot" 

 

 

Don't see you question/answer here? Send me an email at twootietarte@gmail.com with the tag line, "Question!".