If a product comes in broken, I ask that you contact me immediately, send a clear photo with good lighting of the damaged item so I can judge whether or not any replacement or other solution is in order. Any submissions sent that do not contain clear photo(s) of the damage will not be considered. These submissions are judged on a case-by-case basis, meaning there is a possibility for an additional product sent to you at no cost to you, or no action taken whatsoever. Regardless of our judgement I ask you to keep the broken item.
If I deem the product's lack of quality or broken condition to be our fault and undisclosed to the customer I will send out a secondary product that meets my standards at no additional charge to the customer.
You must contact me within a week of your order arriving (noted by the USPS tracking number) to be eligible. Regardless of when you actually received the package, the USPS tracking status will serve as the arrival date. Any request for review placed after a calendar week from the delivery date on USPS's tracking website (non business days included) will not be reviewed, and subsequently will not be given any form of compensation or replacement.
I do not process returns. Once your purchased products have been submitted to USPS, your order is en route and cannot be cancelled or changed. I ask you to keep the broken item, regardless of your eligibility for any compensation or any judgement made on the eligibility (or ineligibility) for a secondary product to be shipped.
Refunds (if applicable)
No full refunds are given, regardless of circumstance. The only partial refunds I give are for shipping overcharge and failed promotional codes. These are given out automatically, and do not need to be requested.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, whether it be for shipping or a failed coupon code, first check your bank account again.
The next step is to contact your credit card company, it may take some time before your refund is officially posted.
Finally, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at firstname.lastname@example.org.
Sale items (if applicable)
Sale items are typically products that have been discontinued (no longer made) or already are in a damaged state. When you purchase our sale items, if the listing clearly states the condition is damaged, you are agreeing to buy it in that condition.
Replacements (if applicable)
I only replace items if they are both 1. defective or damaged and 2. non-sale items. If you need to exchange your product for another of the same item, send me an email at email@example.com immediately with a clear picture of the broken product in good lighting. You must contact me within the week of the package arriving dictated by USPS's tracking website. I reserve the right to confirm or deny your request for a replacement for any reason.
If the item you received was a gift, follow the standard procedure to request a replacement, adding a clear picture in good lighting of the invoice received in your package. Once again, I reserve the right to deny any request for any reason. All previous rules and stipulations apply to gift recipients as regular customers.